939 Bet Privacy Policy — How We Protect Your Data in Pakistan

This Privacy Policy describes how 939 Bet collects, uses, stores and protects the personal data of players who register and use the 939 Bet platform at 939bet.io. It applies to all registered players and to visitors who interact with the website without registering.

At 939 Bet, we understand that privacy matters to Pakistani players. Your CNIC information, your phone number, your financial transaction history — these are sensitive details and you deserve to know exactly how we handle them. This policy is our commitment to transparency on that subject. We have written it in plain English so you can actually understand what it says.

By registering an account at 939 Bet or using any of our services, you confirm that you have read this Privacy Policy and that you accept its terms. If you disagree with any part of this policy, you should not use 939 Bet services. This Privacy Policy is incorporated into and forms part of the 939 Bet Terms and Conditions.

939 Bet is an online sports betting and casino platform operating at 939bet.io under a valid international gaming licence. For the purposes of this Privacy Policy, 939 Bet acts as the data controller — meaning we are the entity that determines how your personal data is collected and used.

All data processing described in this policy is carried out by 939 Bet and its authorised service providers (described in Section 7). 939 Bet does not operate under a different parent brand name in relation to Pakistani players — when you deal with 939 Bet, you are dealing directly with the operator of this platform.

For any questions or requests related to your personal data, contact us at: support@939bet.io

939 Bet collects several categories of personal data depending on how you interact with the platform. Here is a breakdown:

939 Bet collects personal data through the following means:

• Direct registration: When you create a 939 Bet account, you provide your mobile number, name and other basic details directly.
• KYC verification: When you submit identity documents (CNIC, selfie, proof of address) as part of the account verification process.
• Transactions: When you make deposits or withdrawals, financial transaction data is recorded automatically.
• Platform activity: Betting and gaming activity is recorded automatically as part of the normal operation of the platform.
• Cookies and technical tracking: When you visit 939bet.io, technical data including IP address, device information and browser data is collected automatically. See Section 8 for the full cookie policy.
• Customer support: When you contact 939 Bet support via chat or email, the content of those communications is recorded for service quality and dispute resolution purposes.

939 Bet uses your personal data for specific, legitimate purposes. Here is exactly what your data is used for:

939 Bet processes your personal data on one or more of the following legal bases:

• Contract performance: Processing necessary to create and operate your account, process transactions and deliver the betting and gaming services you have registered for.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering regulations and identity verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and anonymised analytics — where these interests do not override your rights.
• Consent: Processing for marketing communications and optional cookies — only where you have provided explicit consent. You may withdraw consent at any time.

When consent is the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing already carried out. Withdrawal of consent does not affect your ability to use 939 Bet services where processing is based on other grounds (such as contract performance or legal obligation).

939 Bet does not sell or rent your personal data to any third party. There are limited circumstances in which we share data with carefully selected third parties:

• Payment processors: Your financial transaction data is shared with the payment processors that handle Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card transactions. These processors are contractually bound to use your data only for processing your transactions and are required to maintain appropriate security standards.
• Identity verification services: KYC documents may be processed by third-party identity verification providers who assist 939 Bet in fulfilling its verification obligations. These providers are bound by strict data handling agreements.
• Technology service providers: Companies that provide platform hosting, data storage, email delivery and analytics services operate under contracts that restrict how they can use your data and require them to implement appropriate security measures.
• Regulatory and law enforcement authorities: Where 939 Bet is legally required to disclose data to a gaming regulator, financial intelligence unit or law enforcement authority, we will comply with that requirement. Where legally permissible, we will notify you of such a disclosure.
• Business transfers: In the event of a merger, acquisition or sale of 939 Bet's business, your data may be transferred to the acquiring entity. You will be notified of any such transfer and the Privacy Policy of the new entity will apply from the date of transfer.

All third parties with whom 939 Bet shares data are required by contract to handle that data securely, to use it only for the specified purpose and to comply with applicable data protection standards. 939 Bet does not authorise any third party to use your data for their own marketing or commercial purposes.

939 Bet uses cookies and similar tracking technologies on the 939bet.io website. A cookie is a small text file stored on your device by your browser when you visit a website. Here is how 939 Bet uses them:

• Essential cookies: Required for the platform to function. These maintain your session when you are logged in, remember your language preference and enable security features. These cannot be disabled without breaking core functionality.
• Functional cookies: Store your preferences such as your default stake amount, preferred game view and notification settings. These improve your experience but are not strictly essential.
• Analytics cookies: Used to understand how players use the platform — which pages are visited most, how long sessions last, where players encounter problems. This data is aggregated and anonymised. 939 Bet uses this information to improve the platform, not to profile individual players.
• Security cookies: Detect and prevent fraudulent activity and unauthorised account access attempts.

939 Bet does not use third-party advertising cookies or allow external advertisers to place cookies on the 939bet.io platform. You will not see retargeted advertisements from 939 Bet on other websites as a result of cookies set during your visit.

You can control cookie settings through your browser. Blocking essential cookies will prevent you from logging in and using the platform. Blocking functional and analytics cookies will not prevent you from using 939 Bet but may affect your experience.

939 Bet retains personal data for as long as is necessary for the purpose it was collected and to meet legal obligations. The following retention periods apply:

• Account data and transaction records: Retained for a minimum of 5 years from the date of the last transaction, as required under anti-money laundering regulations applicable to licensed gaming operators.
• KYC documents (CNIC, selfie, proof of address): Retained for a minimum of 5 years from the date of verification or the date the account is closed, whichever is later.
• Betting and gaming history: Retained for 5 years from the date of each transaction for regulatory audit purposes.
• Customer support records: Retained for 3 years from the date of the last interaction, for dispute resolution and service quality purposes.
• Marketing preferences and consent records: Retained until you withdraw consent plus 2 years, as evidence of consent management.
• Technical and session data: Typically retained for 12 months, used primarily for security analysis and fraud detection.

After the relevant retention period, data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you have requested account deletion, we will confirm which categories of data are subject to mandatory legal retention and which will be deleted immediately.

939 Bet implements multiple layers of security to protect your personal and financial data:

• TLS encryption: All data transmitted between your device and 939 Bet servers is encrypted using Transport Layer Security (TLS). The padlock icon in your browser confirms this protection is active.
• At-rest encryption: Personal and financial data stored on 939 Bet servers is encrypted at rest, meaning it is protected even in the event of a server security incident.
• Two-factor authentication: High-value transactions and account changes trigger additional authentication steps to verify that it is genuinely you making the request.
• Access controls: Only 939 Bet staff with a specific operational need can access player data, and all such access is logged and audited.
• Regular security reviews: 939 Bet conducts regular internal security reviews and works with external security consultants to identify and address vulnerabilities.
• Fraud monitoring: Automated systems monitor account activity for patterns consistent with fraud, identity theft or unauthorised access, triggering alerts and account protection measures when suspicious activity is detected.

As a 939 Bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@939bet.io. We will respond within 5 business days.

939 Bet's services are strictly for adults aged 18 and over. 939 Bet does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and you believe that a minor has registered an account at 939 Bet, please contact us immediately at support@939bet.io. We will investigate and, if confirmed, close the account and delete all associated personal data promptly.

939 Bet employs age verification measures during registration and KYC to prevent underage gambling. Any account found to belong to a person under 18 will be closed immediately, regardless of account balance or activity history, and any funds will be returned to the depositing payment method after investigation.

939 Bet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or regulatory requirements. When material changes are made, we will notify registered players by email at least 7 days before the changes take effect, where reasonably practicable.

The current version of this Privacy Policy is always available at 939bet.io/privacy-policy. The "Last Updated" date at the top of this page reflects when the most recent revision was made. We recommend revisiting this page periodically if you want to stay informed of how 939 Bet handles your data.

Continued use of 939 Bet after a Privacy Policy update takes effect constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how 939 Bet handles your personal information, please get in touch:

• Email: support@939bet.io (subject line: "Privacy Query" or "Data Rights Request")
• Live Chat: Available 24/7 at 939bet.io

939 Bet aims to respond to all privacy-related queries within 24 hours and to resolve data rights requests within 5 business days. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter through the dispute resolution process described in our Terms and Conditions.